Refund Policy

 

Last updated: [1 Sep 2025]

At the Brighton Absurd Film Festival (“we”, “our”, “us”), we aim to provide an excellent experience for all participants and audiences. This Refund Policy sets out the circumstances under which ticket refunds may be issued.

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1. General Policy

• All ticket and pass sales are final.

• Refunds will only be issued in limited circumstances as outlined below.

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2. Festival Cancellation

• If the entire festival is cancelled, all ticket-holders will be entitled to a full refund of their purchase price.

• Refunds will be processed automatically through the original payment method used.

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3. Event Changes

• If the schedule, programming, or format of the festival changes (e.g. moving from in-person to online), no refunds will be issued, provided the festival still goes ahead in some form.

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4. Technical Issues (Online Screenings)

• We are not responsible for technical issues caused by your internet connection, device, or software.

• In the event of a technical failure on our platform that prevents the screening from taking place, affected ticket-holders may be eligible for a rescheduled screening or refund.

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5. Submission Fees

• Film submission fees (via FilmFreeway or other platforms) are non-refundable, regardless of whether a film is selected.

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6. Contact Us

For any refund-related questions, please contact us.